Case Study: Appart'City improves customer service and wins 2026 award with Mayday

Appart'City saves 70 seconds per handling time with Mayday

The customer, Appart'City, a French leader in apartment hotels, faced a challenge with its customer service knowledge being scattered across emails and various media, leading to time loss, frequent errors, and training difficulties. To address this, their strategic partner Concentrix implemented the Mayday knowledge management platform to centralize and structure their information.

The solution from Mayday provided an AI-powered, intuitive knowledge base that facilitated quick access to information for advisors. This resulted in a reduction of nearly 70 seconds in average handling time (AHT) and a 5% improvement in quality, contributing directly to Appart'City winning the "Customer Service of the Year 2026" award.

Appart'City