Case Study: Serviceline achieves greater field service efficiency with Maxoptra

Serviceline choose Maxoptra to turn up the heat on field service efficiency

Serviceline, a UK provider of commercial catering and refrigeration equipment repair and maintenance, needed a better way to manage its national field service operation. With around 120 engineers on the road, the company wanted greater visibility into travel times, job proximity, engineer availability, and work schedules to improve productivity and customer satisfaction. Serviceline selected Maxoptra Field Service Management to replace its existing planning tools without requiring major infrastructure changes.

Maxoptra implemented a cloud-based, web-enabled planning and scheduling solution integrated with Serviceline’s existing TomTom WEBFLEET platform. The system gives job managers real-time visibility of vehicle location, job status, and plan variances, while sending optimised schedules directly to engineers’ TomTom devices for navigation and live progress updates. Maxoptra is expected to deliver reduced travel times and mileage, increased productivity, lower operating costs, and more realistic work plans, helping Serviceline improve service levels and support its growth plans.

Serviceline

Kevin Sheehan

IT and Communications Development Manager