Case Study: NIBE Industrier AB improves service scheduling and customer communication with Maxoptra

NIBE Hots Up Service Levels with Maxoptra Dynamic Scheduling Software

NIBE Industrier AB, a leading manufacturer of sustainable energy products, needed a better way to plan and manage nationwide field service appointments for heat pump servicing, repairs, and warranty call-outs. Before implementing Maxoptra, the team relied on an online mapping website and staff experience, which limited efficiency and visibility.

Maxoptra provided a cloud-based dynamic routing and scheduling solution integrated with NIBE’s SuperOffice CRM to automate appointment booking, reminders, and day-of dispatch planning. Maxoptra improved scheduling accuracy, reduced travel time and mileage, boosted operational efficiency, and enhanced customer service with more timely communications and electronic paperwork.

NIBE Industrier AB

Phil Hurley

Managing Director