Case Study: TomTom Telematics improves real-time field service efficiency with Maxoptra

Innovative Courier Dispatch Software WITH A MOBILE APP For Courier Industry

TomTom Telematics turned to Maxoptra’s dynamic scheduling and route optimization platform to help field service operations cope with wide service territories, tight customer time windows, continuous incoming jobs, and the need to provide accurate ETAs and proactive notifications. The challenge was to improve dispatch efficiency, keep engineers informed on the move, and maintain high service levels in a highly competitive environment.

Maxoptra implemented an integrated solution that automatically imported jobs, optimized routes around time windows and traffic, updated engineers in real time via mobile devices, tracked vehicle locations, and sent ETA alerts by SMS and email. The result was faster response to new jobs, better visibility for dispatchers and customer service teams, improved customer satisfaction, and reduced operating costs of up to 10% by making field service planning more efficient.

TomTom Telematics