Case Study: Greenshields JCB achieves improved service visibility and productivity with Maxoptra

Greenshields JCB Drives Service Improvements with Maxoptra Routing and Scheduling Software

Greenshields JCB, one of the world’s largest JCB dealers, needed a better way to manage its busy field service operation and improve decision-making for reactive service requests. The company chose Maxoptra routing and scheduling software to gain greater visibility across its service team and support planning in a fast-changing environment.

Maxoptra implemented its field service management platform, integrating with Greenshields JCB’s existing mainframe systems and GPS trackers. The result was improved real-time job visibility, smoother daily planning, and better communication with customers, with the potential to boost engineer productivity and service levels across the business.

Greenshields JCB

Chris Farmer

Central Services Manager