Case Study: SafeGas achieves operational efficiency and centralized customer data with Maximizer CRM

Safegas looks to Maximizer for a more efficient CRM system that can keep pace with the growth of its business

Safegas, a Northern Ireland plumbing and heating firm founded in 2000, was rapidly outgrowing manual admin processes—customer records lived on Excel and paper, jobs were re-entered repeatedly, and the business needed a scalable CRM to centralize data, reduce administration and ensure consistent billing and service reporting.

Safegas implemented Maximizer CRM 12 Group Edition with partner ProAptivity, initially using Address Book and Customer Service modules and enabling mobile access later. The system centralized information, automated tasks, made job history and searches instantly available, supported proactive service reminders and monthly reporting, reduced time wastage, improved customer service, and generated additional revenue from service renewals while providing a scalable platform for future growth.

SafeGas

Victoria Scott

Owner