Case Study: Corporate Cleaning Services achieves faster service response and saves 250+ hours per year with Maximizer CRM

Maximizer’s Mobile CRM solution helps Corporate Cleaning Services take customer service to a new level

Corporate Cleaning Services (CCS) is a Vancouver-based, environmentally focused cleaning company founded in 1991 that serves hundreds of clients and more than 2.5 million sq. ft. nightly with seven supervisors and 80 crews. CCS struggled with time-consuming manual service-case entry, no ability to access or edit customer files from client sites, no metrics on service performance or sales conversion, and frustrated staff due to poor information flow.

CCS upgraded to Maximizer CRM 11 and deployed Maximizer Mobile CRM (with ClientSave support), enabling supervisors to create and update service cases, attach photos from the field, and track sales opportunities in real time. The solution eliminated duplicate data entry, improved accountability and response times, synchronized data across offices, saved at least 250 hours annually, and boosted client satisfaction, employee performance and visibility into sales conversion and pipeline metrics.

Corporate Cleaning Services

Mark Sippola

CEO