Case Study: Alliance Abroad Group achieves faster response times and complete correspondence tracking with Maximizer CRM

Alliance Abroad Group - Customer Case Study

Alliance Abroad Group, a leader in international recruitment for over 20 years, connects and empowers people through cultural exchanges, jobs and training. The company urgently needed a way to track employees and employers and all related correspondence — phone calls, emails, signed documents, meeting dates, accommodation details and the nature of complaints and issues.

They implemented Maximizer CRM’s sales force automation and Customer Service module to log people and events and manage support workflows, using the API to build additional processes. The solution sped up response and resolution times, improved tracking of inquiries and issues, reduced missed opportunities, and eliminated lost paperwork.

Alliance Abroad Group

Travis Worley

Director of Systems Management