Case Study: Shell Energy Retail achieves tech agility and billing efficiency with MaxBill

Shell Energy Retail becomes first accurate bill provider in the UK with MaxBill

Shell Energy Retail, a UK-based supplier of renewable energy and broadband, faced challenges with its outdated legacy systems which hindered its growth strategy and prevented the smooth introduction of new service packages. To support its internal restructuring and innovative, customer-oriented approach, the company partnered with MaxBill to implement its modern billing solution.

MaxBill provided an all-in-one solution designed to manage multiple service environments, featuring a flexible workflow engine and compliance with UK energy sector regulations. The implementation removed operational bottlenecks, improved customer service through integrated CRM and automated processes, and enabled better data management from smart meters. As a result, MaxBill's powerful billing service allowed Shell Energy Retail to make dynamic pricing adjustments and become a leading accurate bill provider in the UK.

Shell Energy Retail