Case Study: Shell Energy Retail achieves accurate smart‑meter billing and enhanced customer experience with MaxBill

Leveraging the Possibilities of the Maxbill Billing Solution to Establish the Company as the Innovator on the Market

Shell Energy Retail, a UK supplier of renewable electricity, gas and broadband, needed a modern billing and customer management platform to support smart meters, new service packages and a customer-centered strategy. Facing legacy systems that blocked innovation and caused operational delays, they partnered with MaxBill and adopted the MaxBill billing solution to enable accurate metering, flexible product bundles and automated customer workflows.

MaxBill implemented an integrated billing, CRM, order and meter management platform with a flexible workflow engine and regulatory compliance for the UK energy market, removing operational bottlenecks and enabling rapid rollout of new packages. As a result, Shell Energy Retail achieved better data management through real-time smart meter usage, improved customer service with lower response times, dynamic pricing and promotions, and became one of the UK’s first providers to deliver consistently accurate bills using MaxBill.

Shell Energy Retail

Mark Daeche

Founder