Case Study: KPN achieves billing autonomy and rapid service expansion with MaxBill

Leveraging the Market Opportunities by Matching a B2B2C Business Model to a Complex Billing Solution From Maxbill

KPN, a leading Dutch internet and communications provider, needed a modern billing and partner management platform to support its expanding B2B2C network of local resellers. Their legacy billing system could not handle high volumes, complex revenue-sharing agreements or the level of automation required, so KPN engaged MaxBill to provide a flexible billing solution tailored to these needs.

MaxBill delivered an all‑in‑one billing and partner management system, plus staff training and technical support, enabling KPN to operate the platform independently, centralize invoicing and collections, and automate complex rating and revenue-sharing. As a result, KPN gained direct control over business processes, rapidly added mobile and VAS offerings, reduced manual workarounds and created new revenue streams through improved partner management.

KPN

Ramon Plakke

Product Manager