Case Study: Xerox achieves $480,000 first-year savings with Mavro Imaging

Xerox Business Services Saves $480,000 the First Year with Mavro Technology

Xerox Business Services, which administers NJ FamilyCare, was facing a highly labor-intensive document processing operation involving more than 5,500 application packages and 1,600 faxes each week. The work required 31 FTEs and extensive manual controls to maintain quality, creating a need for greater efficiency and faster turnaround. Xerox turned to Mavro Imaging and its document imaging and processing technology to modernize the workflow.

Mavro Imaging implemented a solution using an Opex AS3690 scanner and modules from its MavBridge Solution Suite, including automated routing, classification, fax import, and real-time dashboard reporting. The result was a reduction in staffing from 31 FTEs to 10, monthly savings of more than $40,000, and annual savings of $480,000, with payback achieved in one quarter. Xerox also saw document availability improve by four hours, along with better image quality, higher job satisfaction, and improved management visibility into production.

Xerox

Helen Saunders

Document Control Manager