Case Study: United Concordia Dental cuts mail processing time and saves nearly $1 million with Mavro Imaging

United Concordia Dental cuts mail processing time by 60% with Mavro Imaging

United Concordia Dental, serving over 10 million members, faced a challenge with its labor-intensive manual process for handling 500,000 pages of mail per month. This included claims, checks, and X-rays, which were handled an average of six times each, increasing the risk of errors and misplacement. To address this, they turned to Mavro Imaging for a solution involving the MavBridge software with One-Touch Processing.

Mavro Imaging implemented its solution, which streamlined operations by eliminating redundant touchpoints. The results were significant, including a 60% reduction in mail processing time and nearly $1 million in savings in the first year. Mavro's advanced OCR also led to a 50% increase in production. The vendor's support and continuous system improvements ensured seamless operations and high employee satisfaction.

United Concordia Dental