Case Study: Palm Beach County Tax Collector reduces mail processing from 15 days to 1 day with Mavro Imaging’s MavBridge

Palm Beach County Tax Collector cuts mail processing from 15 days to 1 day with Mavro Imaging

The Palm Beach County Tax Collector, serving a population of 1.5 million, faced significant challenges with its mail processing operations. Increasing volumes of up to 35,000 envelopes per day created a growing backlog, as legacy technology could no longer scale. The staff needed a solution to improve speed and accuracy without expanding their team, leading them to partner with vendor Mavro Imaging.

Mavro Imaging implemented its MavBridge software with One-Touch Processing, integrated with OPEX scanners. The solution introduced real-time payment validation and expanded automated processing for a broader range of document types. This resulted in a dramatic reduction of mail processing time from 15 days down to just 1 day. A single operator can now process 6,000–7,000 payments per hour, allowing the Tax Collector to handle growing volumes without adding staff.

Palm Beach County Tax Collector