Case Study: NorthWestern Energy achieves remote remittance processing success with Mavro Imaging

Northwestern Energy streamlines 200,000 monthly remittance transactions with Mavro Imaging

NorthWestern Energy, a utility company, faced challenges integrating its OPEX scanning technology for remittance processing with its incumbent provider. Seeking a more optimal solution, they turned to vendor Mavro Imaging for their utility remittance processing system, a decision coinciding with the onset of the COVID-19 pandemic which added a remote implementation challenge.

Mavro Imaging successfully implemented its solution entirely remotely, utilizing its One-Touch Processing to maximize efficiency and automate mail preparation. The results included a fully effective remote conversion and an enterprise-wide return mail processing module. This allowed NorthWestern Energy to distribute work to remote staff, improving safety and providing a platform for future growth in digital mailroom capture.

Northwestern Energy