Case Study: Lincoln Financial Group achieves faster, more efficient claims processing with Mavro Imaging

Lincoln Financial Group processes 30,000 pages a day with Mavro Imaging

Lincoln Financial Group faced the challenge of processing a high volume of complex dental, medical, and disability insurance claims, including X-rays and attachments from multiple fax and email sources. This complex operation was beyond their internal capability, forcing them to rely on costly outsourcing. They partnered with Mavro Imaging to find a solution.

Mavro Imaging implemented its One-Touch Processing software integrated with OPEX scanners to bring the entire operation in-house. The solution provided by Mavro eliminated repetitive manual tasks, increased visibility with real-time dashboards, and delivered significant cost-savings and labor optimization. The efficient system also primed other departments to automate additional form types, extending the value of the investment across the business.

Lincoln Financial Group