Case Study: In Touch achieves same-day remittance processing with Mavro Imaging

In Touch cuts remittance processing from 4 days to same day with Mavro Imaging

In Touch Ministries, a nonprofit organization, faced significant challenges with their outdated remittance processing system. Their legacy system required numerous manual operations, forcing staff to hand-code each intermixed donation and request before scanning. This labor-intensive process caused delays of up to four days in depositing funds and responding to constituents. They partnered with Mavro Imaging for a more efficient solution.

Mavro Imaging implemented a one-touch remittance processing system utilizing Smart Batching™ and new OPEX scanning hardware. This image-based workflow eliminated manual tasks and allowed operators to easily read handwritten notes. The results for In Touch were substantial, enabling same-day processing and deposits instead of four days, and reducing maintenance costs by almost 50%. Mavro's solution also provided improved access to documents and created a more efficient and enjoyable workflow for operators.

In Touch