Case Study: Harlequin improves remittance processing efficiency with Mavro Imaging

Harlequin eliminates manual sorting across 20+ categories with Mavro Imaging

Harlequin, a publishing fulfillment company, faced challenges with its remittance processing system. The manual operation required sorting transactions into over 20 categories, lacked management visibility, and involved couriering checks to the bank. They turned to the vendor Mavro Imaging for a solution involving Mavro remittance processing software.

Mavro Imaging implemented a system using OPEX scanners and its software, which introduced One-Touch Processing and a real-time monitoring dashboard. The solution eliminated high-cost manual sorting and gave customer service reps easy access to documents via a web portal. Mavro's electronic deposit capabilities also sped up funds transfer. The results included greater efficiency, improved customer service, and the elimination of couriers for bank deposits.

Harlequin