Case Study: DHL Express unites 100,000 employees and boosts performance with The Maverick Group's CIS programme

DHL Express unites 100,000 employees with The Maverick Group, turning a €966M loss into €2.4B profit

The Maverick Group worked with DHL Express to address the challenge of unifying its 100,000 employees across 220 countries around a shared vision and creating a common culture and purpose.

The vendor implemented the Certified International Specialists (CIS) programme, a connected and continuous engagement strategy that merged cultural building with role-specific skills development. This solution transformed DHL's performance, turning a €966 million loss in 2008 into a €2.4 billion profit by 2011. The Maverick Group's programme was also central to DHL being voted the #1 Great Place to Work globally in 2021.

DHL Express