Case Study: Roo reduces ticket volume by 50% with Maven AGI

How Roo Reduced Its Ticket Volume by 50% With Maven AGI

Roo, a veterinary relief platform, faced a challenge of maintaining high-quality customer support during a period of hypergrowth, which surged its weekly ticket volume to over 1,000. Senior Client Support Manager Tara Clark sought an AI agent solution from Maven AGI to provide 24/7 self-serve support, reduce the ticket queue, and free up her team to handle more complex issues.

Maven AGI implemented its intelligent chat and research agents, integrating with Roo's Zendesk and help center to provide instant, curated answers to customer inquiries. The solution led to a 50% reduction in overall ticket volume, with 80% of inquiries now being answered autonomously through the chat function. This allowed Roo's support team to reclaim significant time for mission-critical work.

Roo

Tara Clark

Senior Client Support Manager