Case Study: Rho improves fintech support efficiency with Maven AGI

How Rho is Revolutionizing Fintech Support with Maven AGI

Rho, a business finance platform, faced the challenge of scaling its customer support efficiently while maintaining high-quality service as its customer base grew. To address this, they implemented Maven AGI's Zendesk-native AI Copilot, which was designed to reduce time spent on routine tasks and allow agents to focus on more complex issues.

The implementation of Maven AGI’s solution provided Rho's agents with context-rich, real-time responses, significantly improving resolution speed and accuracy. This enabled Rho to achieve a 95% customer satisfaction score and successfully handle a 12% increase in monthly support contacts without needing to add more staff, all while enhancing the overall quality and security of their support.

Rho

Stas Johnson-Chyzhykov

SVP Client Experience