Case Study: Exclaimer reduces support tickets by 18% with Maven AGI

How Exclaimer Slashed Ticket Volume by 18% With Maven AGI

Exclaimer, a global leader in email signature management solutions, faced challenges with its existing chatbot, which required extensive manual training and provided shallow responses that increased ticket volume. Seeking to improve self-serve technical support without endless model training, they turned to the AI agent from vendor Maven AGI, Agent Maven™.

By implementing Maven AGI's solution, which natively integrated with systems like Zendesk and Salesforce, Exclaimer automated complex support and sales conversations. This resulted in an 18% reduction in ticket volume, a 15% increase in autonomously answered inquiries, and over 10 hours saved weekly on maintenance, allowing their team to focus on higher-quality support.

Exclaimer

Anthony Skilton

Operations and Systems Manager