Case Study: Check achieves 85% accuracy in payroll support with Maven AGI

How Check Autonomously Answers 20% of Payroll Inquiries With Maven AGI

The embedded payroll platform Check faced the challenge of scaling its high-stakes customer support, especially with a year-end rush approaching. They needed an AI solution that could provide 24/7 answers to complex payroll questions with minimal errors and strict security compliance. They turned to the vendor Maven AGI to implement its AI chat agent.

Maven AGI’s solution, Agent Maven™, autonomously handles a wide range of sensitive payroll inquiries. By integrating with Check’s knowledge base, it provides accurate answers and escalates to a human agent when necessary. This implementation resulted in 20% of support inquiries being resolved autonomously with an 85% accuracy rate, freeing Check’s team to focus on more complex cases.

Check

Jim Kohl

Head of Service Delivery