Case Study: Enumerate achieves a 91% resolution rate with Maven AGI

Enumerate achieves 91% resolution rate with Maven AGI

Enumerate, an award-winning community management software company, faced the challenge of managing a high volume of support tickets without sacrificing the quality of its empathetic customer service. The team needed a solution to handle 3,000 monthly tickets more efficiently, reducing manual research time for agents while maintaining a personal touch. They turned to Maven AGI to implement an AI-powered support platform.

Maven AGI provided its AI Copilot and a customer-facing chat agent called Agent Maven. The solution integrated with Enumerate's systems to instantly provide support agents with customer context and suggested responses, dramatically speeding up resolution times. As a result, Enumerate achieved a 91% resolution rate, with 80% of tickets resolved by the AI agent in under three minutes, leading to a significant improvement in efficiency and customer satisfaction.

Enumerate