Case Study: Real Estate Institute of Western Australia streamlines member self-service with Mav3rik and Salesforce Experience Cloud

Real Estate Institute of Western Australia launches Salesforce CMS in 2021 with Mav3rik

The Real Estate Institute of Western Australia (REIWA) was facing challenges with an outdated legacy CMS that lacked self-service functionality for its members. This resulted in a high volume of manual administrative work for internal teams and a poor user experience. REIWA engaged Mav3rik to re-platform its sites onto Salesforce Experience Cloud and CMS to create a consolidated, modern solution.

Mav3rik implemented a customized Salesforce solution using a mix of standard and custom components to meet REIWA's complex needs. The results included a significant reduction in backend administration, the successful launch of a member accreditation program, and full self-service capabilities for users. The new site streamlined member journeys and provided noticeable time efficiencies for REIWA's internal teams.

Real Estate Institute of Western Australia