Case Study: Türk Telekom boosts SOC productivity by 40% with Mattermost

Türk Telekom boosts SOC productivity by 40% with Mattermost

Türk Telekom, Türkiye's largest integrated telecommunications company, faced a challenge with tool fragmentation in its Security Operations Center (SOC). The team relied on disparate tools like WeKan and BookStack that were not built for the security and scale demands of their environment, hindering coordination and creating a need for a private, searchable knowledge base. To address this, they turned to the vendor Mattermost for a self-hosted collaboration platform.

By implementing Mattermost, Türk Telekom's SOC team consolidated its workflows into a single platform featuring Channels, Boards, and secure file-sharing. This solution eliminated redundant emails and constant context switching between tools. The results were significant, including a 30% reduction in duplicate communications and a 40% or more boost in team productivity. Mattermost provided the secure, centralized collaboration environment needed to accelerate incident response and improve operational resilience.

Türk Telekom