Case Study: Global Media Company reduces outage downtime with Mattermost

How a global media company reduced costly outages by implementing a secure DevSecOps collaboration platform

Global Media Company, a global media organization, faced severe risk from Sev0 outages that could halt operations, disrupt communications, and cause major revenue loss. During one catastrophic incident, the team’s backup IRC system and ad hoc tools like texts and Google Docs proved inadequate, creating delays, data leakage concerns, and poor incident tracking.

To address this, Global Media Company implemented Mattermost as a secure DevSecOps collaboration and incident response platform, with high availability, on-prem deployment, custom integrations, and built-in playbooks. With Mattermost, more than 15,000 engineers now collaborate on a separate business continuity environment, and the company has reduced downtime, response time, and resolution time while improving security and developer satisfaction.