Case Study: Fairphone eliminates reply-all threads with Mattermost

Fairphone eliminates "reply all" threads with Mattermost

Fairphone, an Amsterdam-based social enterprise focused on creating ethical smartphones, faced a challenge with scattered communication. Their globally distributed team used a combination of email and separate Slack environments, which created information silos and privacy concerns. They sought a user-friendly, open source collaboration tool to unify their teams, leading them to the vendor Mattermost.

Fairphone implemented a self-hosted Mattermost platform to serve as their centralized collaboration hub. This solution integrated with tools like Nagios to streamline infrastructure alerts into dedicated channels, eliminating disruptive "reply all" email threads. The results included a seamless transition to remote work, with the team achieving high adoption rates of 90 users posting 4,000 messages daily. Mattermost provided the secure and extensible platform Fairphone needed to keep its distributed team connected.

Fairphone