Case Study: a nonprofit CERT safeguards mission-critical infrastructure with Mattermost

Empowering cyber resilience: How a nonprofit CERT safeguards mission-critical infrastructure

A nonprofit computer emergency response team (CERT) needed a secure, self-hosted collaboration platform to replace email and facilitate discussions among its community of cyber professionals. They chose Mattermost for its open-source nature and self-hosting capabilities, which provided the complete data control required for their sensitive work protecting mission-critical infrastructure.

By implementing Mattermost, the CERT migrated discussions away from broadcast-style email, enabling persistent, threaded conversations that sparked collaborative incident response. The solution scaled their community to 1,000 members from hundreds of organizations, facilitated seamless knowledge sharing with preserved history, and provided single sign-on convenience. Mattermost empowered the small team to activate their entire community, creating far more value than they could provide alone.