Case Study: Access Now achieves secure, centralized collaboration with Mattermost

Access Now reduces 2,000 emails a day with Mattermost

Access Now, an international human rights organization, needed a secure collaboration platform with full data sovereignty for its sensitive Digital Security Helpline work. They turned to Mattermost for a self-hosted solution to replace an outgrown IRC system and avoid commercial cloud platforms that didn't offer the required control over their data.

By implementing a self-hosted Mattermost instance, Access Now centralized its alert notifications, integrated with systems like GitLab and its ticketing platform, and drastically reduced its reliance on email. Mattermost provided a secure, focused collaboration space, eliminating thousands of daily emails and reducing pressure on the organization's infrastructure while ensuring only authorized users have access to sensitive communications.

Access Now

Thomas Kaye

Chief Security Officer, Access Now