Case Study: NeoWork improves employee recognition and retention with Matter

NeoWork - Customer Case Study

NeoWork, a business process outsourcing company serving clients across Colombia and the Philippines, wanted to stand out in a crowded industry by creating a better work environment and improving employee retention. With Matter’s employee recognition and engagement platform, they aimed to support wellness, mental health, and meaningful benefits for a fully remote team.

NeoWork implemented Matter to run peer-to-peer kudos, tie recognition to company values, and use admin analytics to track top performers and reward quarterly MVPs with paid experiences. The result was stronger team connection, better visibility for leadership, and a retention rate of 92% compared with the industry average of around 60%; Matter helped NeoWork build a culture of recognition that supports long-term success.

NeoWork

Joshua Eidelman

Co-Founder and CEO