Case Study: Telstra achieves unified 5G monetization with MATRIXX Software

How Telstra used MATRIXX Digital Commerce to reduce costs, improve NPS scores and grow revenue

Telstra, Australia’s leading telecom operator, needed a flexible way to monetize its expanding services across consumer, enterprise, wholesale, IoT, and 5G networks. To support its “Digital First” transformation and the launch of Australia’s first 4G, 5G commercial, and 5G Standalone networks, Telstra turned to MATRIXX Software’s real-time monetization platform.

MATRIXX Software implemented an API-first, cloud-native charging and monetization solution that unified pricing, packaging, and billing for services including mobile data, enterprise offers, fixed voice, fiber, mobile backup, and 5G network slicing. The results included an 11-point boost in NPS, a 40% reduction in call center calls, and a 5% increase in enterprise ARPU in the first three months, while also enabling faster experimentation and launch of new 5G SA business models with less overhead and risk.

Telstra