Case Study: Wesley Homes achieves 71% reduction in documentation processing and faster billing with MatrixCare

Wesley Homes - Customer Case Study

Wesley Homes, a Seattle-based continuing care retirement organization, needed a more user-friendly, compliance-driven point-of-care documentation platform for its home health and private-duty caregivers. Facing paper-based records, bulky laptop workflows, regulatory pressures and low clinician morale, the Home Health Group led by Melinda Moore sought a solution and selected MatrixCare’s Home Health point-of-care solution (iPad app) to meet offline, secure, and mobile documentation needs.

MatrixCare implemented an iPad-based, offline-capable documentation app that lets clinicians sync records, document at the point of care, and streamline billing access. As a result, Wesley Homes reported a 71% reduction in documentation processing time, a 56% cut in days to RAP, a 50% drop (about three weeks) in time to final claims, virtually eliminated Medicare denials, rapid staff adoption (99%), and a 50% increase in Medicare home health patients (100 to 150) alongside growth from 300 to 450 total monthly patients—demonstrating measurable operational and care improvements thanks to MatrixCare.

Wesley Homes

Melinda Moore

Executive Director of the Home Health Group