Case Study: Sangre de Cristo Community Care achieves faster, more accurate point-of-care documentation with MatrixCare Hospice software

Sangre de Cristo Community Care - Customer Case Study

Sangre de Cristo Community Care faced major limitations with its existing EMR that required clinicians to be online to chart—problematic for staff who travel up to 75 miles for visits. The offline dependency led to after-hours documentation, inaccuracies, low adoption, and staff burnout. To solve this, Sangre de Cristo selected MatrixCare Hospice software for a point-of-care documentation system with an intuitive design, robust training, and strong online and onsite support.

MatrixCare implemented its Hospice solution along with training and tools that enabled fast, reliable, real-time charting at the point of care. The result was improved documentation accuracy and efficiency, reduced after-hours work, better real-time access for on-call staff, higher staff satisfaction, and patient satisfaction scores that now rank in the nation’s top 8 percent. MatrixCare’s speed and reliability also helped mitigate coding/audit risks and positioned Sangre de Cristo to streamline future billing integrations.

Sangre de Cristo Community Care

Tarrah Lowry

Chief Executive Officer