Case Study: Mosaic Life Care achieves happier clinicians and improved interoperability with MatrixCare

Mosaic Life Care - Customer Case Study

Mosaic Life Care struggled with high caregiver turnover and an EHR inherited from their hospital parent that didn’t fit their home- and community-based workflows. Prioritizing caregivers in the selection process, Mosaic evaluated several vendors and chose MatrixCare’s EHR—valuing its usability and interoperability through CommonWell—to replace the legacy system and better support clinical, logistical, and operational needs.

MatrixCare implemented an easy-to-use EHR with strong CommonWell connectivity and an exceptional rollout that enabled near‑100% patient enrollment and seamless data exchange. After go‑live Mosaic reported measurable gains with MatrixCare, including a 24.6% reduction in in‑process visits, a 51.1% decrease in unbilled A/R, 54.4% fewer RAPs on claim hold, and a 42% improvement in order processing, along with higher caregiver satisfaction and faster, more accurate documentation.

Mosaic Life Care

Denise Schrader

Vice President, Integrated Services