Case Study: Interim Healthcare of Hartford County boosts cash flow, cuts denials and reduces billing FTEs with MatrixCare

Interim Healthcare of Hartford County - Customer Case Study

Interim Healthcare of Hartford County, a skilled home health agency with a 700‑patient census and three locations, faced outdated EHR technology, poor connectivity across the care continuum, inefficient clinician workflows, and the training and cash‑flow risks of a major system change. They chose MatrixCare Home Health after two decades on another platform to replace server‑based software and resolve frequent update, compliance, and productivity issues.

MatrixCare implemented a cloud‑based, iPad-enabled EHR and back‑office platform that enabled real‑time clinician syncing, multi‑site management, embedded SHP scrubbing, auto mileage calculations, and improved authorization workflows. As a result, Interim cut denial rates, reduced billing FTEs from eight to five (a 3‑FTE reduction), improved days to payment and RAP, accelerated cash flow and margins, and gained real‑time operational insight thanks to MatrixCare.

Interim Healthcare of Hartford County

Paul Pisan

President and CEO