Case Study: Emmanuel Hospice achieves 100% hospice aide compliance and deficiency-free CAHPS with MatrixCare

Emmanuel Hospice - Customer Case Study

Emmanuel Hospice, a growing hospice agency, found its legacy EHR couldn’t keep pace with their needs — lacking support, functionality, and consolidated data capture across clinical workflows. After evaluating six products, Emmanuel Hospice selected MatrixCare and its hospice EHR solution to address admissions, bedside documentation, and reporting.

MatrixCare implemented an easy-to-use system and active client community that simplified workflows, reduced manual spreadsheets, and boosted clinician satisfaction. As a result, Emmanuel Hospice improved hospice aide compliance from 80% to 100%, saved 30–45 minutes per admission, achieved a deficiency-free CAHPS survey in the first year, decreased documentation time, and grew average daily census from 65 to 115.

Emmanuel Hospice

Sara Lowe

Executive Director