Case Study: Addison County Home Health and Hospice achieves streamlined workflows and better patient outcomes with MatrixCare

Addison County Home Health and Hospice - Customer Case Study

Addison County Home Health and Hospice adopted MatrixCare’s Home Health and Hospice EHR solution after a previous EHR failure forced the agency back to paper. The organization faced triplicate forms, redundant documentation, siloed units with poor interdisciplinary communication, audit risk, and strong clinician resistance—challenges that made getting EHR adoption right imperative.

MatrixCare delivered a thorough implementation with in-depth training and a test environment so every clinician documented in the system before go‑live, producing 100% staff proficiency. MatrixCare’s solution removed silos, streamlined assessments, improved billing and reimbursement (including an Optum billing interface), and delivered measurable results: a deficiency‑free state/federal survey completed in three days, hospice care costs reduced by 50%, mileage costs cut in half, faster bill close times, and better real‑time reporting for budgeting.

Addison County Home Health and Hospice

Deborah Wesley

Vice President for Clinical Services