Case Study: ZF Friedrichshafen AG achieves increased user satisfaction and reduced administrative workload with Matrix42 Enterprise Manager for SCCM

ZF Friedrichshafen AG Increases User Satisfaction and Reduces Administrative Tasks with Matrix42 Enterprise Manager for SCCM

ZF Friedrichshafen AG, a global leader in driveline and chassis technology, faced a major IT challenge when rolling out Windows 7 and replacing its legacy SMS-based client management. The company needed a transparent, flexible solution that would centralize software packaging and distribution, improve end-user satisfaction, and allow non‑SCCM specialists and external staff to perform routine tasks. After a market analysis ZF selected Matrix42 and its Enterprise Manager for SCCM to provide a user-friendly Web UI, automation and centralized control.

Matrix42 implemented Enterprise Manager on top of Microsoft SCCM (in production since early 2012), delivering real‑time job monitoring, automated rollouts, a tri‑layer packaging model and granular delegation to about 300 decentralized IT managers. As a result ZF reports improved reliability and quality of software rollouts, a significant reduction in rollout error rates and incoming service‑desk incidents, faster interventions via live monitoring, and standardized packaging—now managing roughly 40,000 computers globally with only a two‑ to three‑hour training requirement for local administrators.

ZF Friedrichshafen AG

Andreas Romer

Director Support Center Desktop