Case Study: SV Schweiz achieves faster, transparent and standardized HR processing with Matrix42 Service Management

SV Schweiz - Customer Case Study

SV Schweiz, the Swiss arm of the SV Group catering and hotel management business, needed to replace a decentralized, email-driven HR workflow with an automated system to speed up processing and improve transparency. To address this, the company chose Matrix42 and its Service Management solution to adapt IT service workflows for HR use.

Matrix42 implemented and helped SV Schweiz map 40 HR processes into Service Management, enabling an eight-person HR Services team to handle about 2,000 HR tickets a month with greater speed, standardization and transparency, plus a single point of contact for establishments. Matrix42 supported the rollout and ongoing fine-tuning, delivering measurable impact: 40 processes automated and ~2,000 jobs processed monthly.

SV Schweiz

Nadine Zahner

Team Lead Administration