Case Study: Large Automotive Supplier achieves multi-million IT and end-user productivity gains and cost savings with Matrix42 Workspace Management

Large Automotive Supplier - Customer Case Study

Large Automotive Supplier faced limited visibility into hardware and software assets, no standardized service catalog, and a retiring legacy service-desk tool that left the company exposed to compliance fines and slow service delivery. The company selected Matrix42’s Workspace Management and deployed it on-premises across the enterprise (eventually covering about 65,000 desktops, laptops, and servers) to centralize software asset management, publish service catalogs, and replace legacy tools.

Matrix42 implemented a single-instance Workspace Management platform with service catalogs, software inventory, an optional IT service desk, and physical client management; this delivered faster service fulfillment (often same or next business day), greater consistency, and improved license compliance. Forrester’s TEI analysis of the Large Automotive Supplier found risk-adjusted PV benefits of about $7.0M (including $4.3M IT productivity gains and $1.8M end-user gains), PV costs of $5.4M, an NPV of $1.7M, a 31% ROI, and a 17-month payback, while reducing legacy maintenance and avoiding software fines.