Case Study: KWS SAAT SE achieves unified global service management in under six months with Matrix42

KWS SAAT SE - Customer Case Study

KWS SAAT SE, a global seed producer with €1,080 million in 2016/17 net sales and about 4,950 employees, needed a reliable, user-friendly global service management system after a multi-vendor solution proved slow, inflexible and unusable for international subsidiaries. After halting the previous project in early 2017, KWS selected Matrix42 Service Desk (building on prior use of Matrix42 Empirum) to address performance, usability and global coverage issues.

Matrix42, working with partner mod IT Services GmbH, delivered a unified Service Desk rolled out in less than six months — training over 4,500 users and integrating 25 providers — with each regional service center implemented in about 4 weeks. The Matrix42 solution standardized and automated processes, gave KWS “masters of our own data” transparency for better decision-making, improved usability across locations, and set the stage for further Matrix42 modules (Service Catalog, Software Asset Management, License Management) to extend measurable business benefits.

KWS SAAT SE

Roland Hampel

Project Leader