Case Study: WITTMANN Group achieves a single point of contact between IT and users with Matrix42

How the WITTMANN Group created a single point of contact between IT and users with ITSM from Matrix42

WITTMANN Group, a global player in injection molding technology, faced a fragmented IT landscape after acquisitions that left it with two IT departments, multiple ticket systems and disparate channels (emails, Teams, etc.), preventing uniform coordination. To create a single global IT unit and a common ticketing approach, the company selected Matrix42’s ITSM/Digital Workspace Experience to standardize processes and support users worldwide.

Matrix42 delivered a unified service desk, ticket system, knowledge base and planned Service Portal (implemented with partner Hillside) so incident management runs centrally and problem/change management is being rolled out. The Matrix42 solution enabled cross-site task routing, faster onboarding and self-service hardware requests, improved traceability and transparency, and led to time savings, shorter process runtimes, lower costs by eliminating redundant systems, and stronger compliance and security.

Wittmann Group

Gerald Danko

Chief Information Officer