Case Study: Karlsruhe District Office achieves dramatic service-quality improvements and unlimited flexibility with Matrix42 Digital Workspace Management

How the Karlsruhe District Office dramatically improves service quality with Matrix42 Digital Workspace Management

The Karlsruhe District Office, the municipal authority for the Baden‑Württemberg district, needed a central, flexible platform to automate workplace management and help‑desk processes across many departments. After a market review they selected Matrix42 and its Digital Workspace Management solution, working with Matrix42 partner Cubefinity to tailor apps and workflows—critical for quickly adapting services such as the Covid‑19 app during the pandemic.

Matrix42’s Enterprise Service Management Suite now provides a single platform for asset, contract and client management, a Service Catalog and a Service Desk, plus a self‑service portal and UEM Empirum software distribution. The Matrix42 implementation manages over 40,000 active assets, ~4,000 devices, 1,783 catalog services, and processes on average ~1,500 faults and ~3,500 tasks monthly; the Covid‑19 app has handled over 350,000 reports—delivering measurable gains in efficiency, flexibility and reporting through Matrix42.

Karlsruhe District Office

Ragnar Watteroth

Head of Department