Case Study: Schweinfurt Deaconry achieves streamlined IT service delivery and asset & license management with Matrix42 Enterprise Service Management

How Schweinfurt Deaconry is redefining the quality of its service processes with integrated enterprise service management from the cloud

Schweinfurt Deaconry, a charitable organization with over 700 employees supporting around 1,000 users and roughly 600 client devices, faced rapid growth that outpaced its IT support processes. Asset and license tracking was handled in Excel, and user support relied on a shared mailbox instead of a proper ticket system, leaving IT without quick device visibility or scalable service management. Based on prior use of Matrix42 UEM Empirum, the Deaconry selected Matrix42’s cloud-based Enterprise Service Management to standardize and modernize IT operations.

Matrix42 implemented its Enterprise Service Management suite together with Matrix42 Client Management UEM Empirum (with support from partner TAP.DE), delivering an integrated service desk, asset and license management, self-service onboarding and automated ticketing. The result was faster, more professional handling of incidents, automatic ticket creation and notifications, centralized management of devices and applications, and reduced pressure on IT resources. Within a year the Deaconry plans to manage the full asset lifecycle and license allocations via Matrix42, improving transparency and operational efficiency across its ~1,000 users and ~600 clients.