Case Study: GRIMME achieves IT transparency and data clarity with Matrix42 Enterprise Service Management

How GRIMME is reaping the benefits of transparency and data clarity with Matrix42 Enterprise Service Management

GRIMME, a 160‑year‑old agricultural machinery manufacturer with more than 2,850 employees, faced a patchwork IT landscape where tickets were managed via Outlook, software deployment was manual, and asset records were a PHP/HTML list—offering no automation, inventory accuracy or management reporting. To gain transparency and data clarity, GRIMME selected Matrix42 and its Enterprise Service Management solution.

Matrix42 (implemented with support from neo42) was rolled out in about six months and now provides Service Desk, Asset Management, Service Catalog, License & Contract Management plus UEM Empirum and remote control via FastViewer. The Matrix42 deployment centralized ticketing, linked assets and master data, automated software/OS installs, enabled license evaluation and streamlined service ordering—delivering measurable process standardization, time and cost reductions, improved compliance/security and much greater clarity over IT workload and service status.

GRIMME

Martin Linnemann

Team Leader IT-Support