Case Study: ALHO Group achieves dramatic efficiency gains and enterprise-wide service digitization with Matrix42

How ALHO dramatically increases efficiency by supporting cross-functional business processes with Matrix42 Enterprise Service Management

ALHO Group, a third-generation family-owned provider of system containers and modular buildings, faced growing complexity across locations, projects and employees that had been managed with email, Excel and ad-hoc tools. To replace these makeshift processes with a best-of-suite ITSM approach, ALHO’s IT team selected Matrix42 and its Enterprise Service Management capabilities to provide a ticketing system, standard task automation and an attractive web store.

Matrix42 delivered a ticketing rollout at the beginning of 2022 and expanded the solution into HR onboarding, fleet management and cross-functional workflows—replacing multiple spreadsheets and enabling integrations and Power BI reporting. The Matrix42 implementation now manages ALHO’s fleet of over 200 vehicles, provides a single source of truth, speeds up processes, eliminates system discontinuities and, as ALHO reports, has significantly reduced unproductive extra work while improving data quality and operational efficiency.

ALHO Group

André Lienesch

Division Manager Digital Transformation