Case Study: Infineon Technologies AG achieves rapid IT ROI and streamlined service delivery with Matrix42 Service Catalog

Enterprise Service Management that payed off within 12 months

Infineon Technologies AG, a DAX-listed semiconductor company, was struggling with a complex, home‑grown IT service management solution that only trained key users could operate. Seeking a standard, customizable platform to support global consolidation and simpler user self‑service, Infineon engaged Matrix42 to evaluate and replace the in‑house tool with the Matrix42 Service Catalog and IT‑Service Management/IT‑Commerce offering.

Matrix42 implemented its Service Catalog and IT‑Commerce platform, fully integrating it with Infineon’s infrastructure (including SAP) and automating workflows and approvals so services could be bundled and delivered like an online shop. The result: the solution paid off within 12 months, processed more than 9,000 IT orders in the first weeks, automated about 80% of services, significantly reduced on‑site support, and delivered better reporting, cost transparency and time/money savings for Infineon.

Infineon

Marcelo Williams

Industrial Microcontroller Product Manager