Case Study: CORA simplifies IT and business services with Matrix42 ITSM

Cora unifies IT service management for 17,000 employees with Matrix42

The customer, Cora, a major player in the French retail sector, faced the challenge of moving beyond complex internal processes to offer simple, effective services to its 17,000 employees. To address this, Cora worked with vendor Matrix42 to implement an IT Service Management (ITSM) platform.

Matrix42's solution involved deploying an ITSM platform that automated service desk functions and digitized IT and business processes, including HR requests and cost monitoring. The strategy extended the platform's scope across the entire organization. As a result of working with Matrix42, Cora achieved greater process unification, task automation, and an improved experience for its employees.

Cora