Case Study: CoServ achieves unified endpoint management and 90% fewer failed patches with Matrix42 Unified Endpoint Management

Changing the game in IT service quality and efficiency

CoServ, a not-for-profit utility serving North Texas, faced an IT management challenge: they were running asset and service management manually using Excel and Access and needed a centralized, scalable solution that required little customization. To address patching, asset tracking, mobile management and service requests they selected Matrix42 and its Unified Endpoint Management suite.

Matrix42 implemented modules starting with Patch Management and Asset Management (mid-2016), then added mobile management (Silverback), service management and plans for a self-service portal and service desk. The deployment—supported by Matrix42 consultants—reduced failed patches and installations by around 90% within weeks, cut large software deployments from days to hours, and now manages roughly 650 computers and 200 mobile devices, delivering less downtime, higher productivity and improved service reliability.

CoServ

David Castillo

Client Services Manager